Our training team have been involved in this area of work as members of HM Forces, HM Prison Service, Ministry of Justice and Health Care Services so you can rest assured that the training you will receive will be up to date, interactive, empowering and exactly what your organisation and employees will need to deal with potentially difficult and life threatening situations.
Conflict is an inevitable and natural part of organisational and personal life. How you recognise, manage and deal with conflict will have a significant impact on your performance at work, as well as the performance of the people around you. The responses we have to conflict can have a lasting effect on the quality of our relationships with colleagues and customers. Exemplo Training Solutions have developed a Conflict Resolution Training Course intended to address these specific challenges and equip you and your staff with the appropriate conflict resolution skills
Target Group: The course is aimed at all staff engaged in employment activity where all or part of their work is dealing with the public, either on or off the organisations
premises, such as:
Theatre "Front of House" Staff.
Environmental Health Officers.
Estate and Letting Agents.
Health Care Visitors .
Customer Service Representatives.
What you will learn:
An understanding of a variety of approaches, strategies and techniques to help you manage and resolve conflict and difficult situations.
Staff will learn a variety of approaches to build rapport quickly and successfully
Manage your personal ‘state’ and remain resourceful during conflict situations.
Understand the basis of trust and how to begin the process of repairing it.
Demonstrate the successful use of a structured process for resolving conflict.
Understand how to resolve and deescelate conflict at an organisation level and increase employee engagement.
Knowledge of and the importance of using the correct Inter Personal Skills in difficult situations.
Adopt a structured process for negotiation and a mutual approach to problem-solving.
Deal with difficult personalities such as those who display passive-aggressive behaviour.
Defuse situations using techniques that utilise body language and language for influence.
Should you wish to organise our Conflict Resolution Training as a bespoke training course for your organisation, please contact us today for a tailored quotation or call us on 07828993494. We are confident that we can offer and supply the best Conflict Resolution Training for your needs.